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Cyrus Shank Product Warranty

Warranty Information

Cyrus Shank stands behind every product we manufacture. Review our warranty coverage, limitations, and claim process below.

Warranty

  • Cyrus Shank products are warranted against defects in material and workmanship for a period of four (4) years from the date of manufacture at our plant. Cyrus Shank's exclusive obligation under this warranty is limited, at our option, to replacing or repairing any product which, upon our inspection conducted at our premises, is found to be defective. This warranty is voided upon resale of the product by the original purchaser, modification of the original product, and/or use or installation of the product in a manner not intended by Cyrus Shank. Any material returned to Cyrus Shank for evaluation under warranty terms will be subject to a $100.00 administrative fee should the warranty claim be found to be erroneous. The customer is responsible for shipping products to Cyrus Shank at its own expense, and shipping charges on returned material must be prepaid. No consequential damage or field labor is included within this warranty. Due to the infinite variables in the design of refrigeration systems and the exposure of these products to chemicals, lubricants, and other substances in the field that are unknown to Cyrus Shank, we disclaim liability for and do not warrant against failure caused by the use of materials and/or chemicals incompatible with our valve components.

  • EXCEPT AS EXPRESSLY STATED ABOVE, SELLER MAKES NO WARRANTY, EXPRESSED OR IMPLIED, WHETHER OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OF USE OR OTHERWISE, ON ANY PRODUCT OR ON ANY PARTS OR LABOR FURNISHED DURING THE SALE, DELIVERY, OR SERVICING OF ANY PRODUCT. FURTHER, NO WARRANTY IS MADE ON CYRUS SHANK PRODUCTS THAT HAVE BEEN MODIFIED BY THE CUSTOMER OR END USER, AND NO WARRANTY IS MADE FOR ANY CUSTOM SYSTEMS THAT CYRUS SHANK PRODUCTS ARE INSTALLED IN, DUE TO THE INFINITE VARIABLES IN SYSTEM DESIGNS.

Limitation of Liability

Read carefully — this section limits Cyrus Shank's legal liability.

The correction of defects as provided in the warranty statement above shall constitute Cyrus Shank's full obligation with respect to all claims. The damages recoverable by Buyer or any other person, firm, or corporation based on any claim of any kind whatsoever (including negligence) arising from or in any way connected with Cyrus Shank's product shall not be greater than the purchase price of the product in question. In no event shall Cyrus Shank be liable for Buyer's or any third party's special, indirect, incidental, or consequential damages, including damages due to loss of use or loss of profits. Any lawsuit or other action based upon breach of this contract or upon any other claim arising out of this sale (other than an action by Cyrus Shank for any amount due to Cyrus Shank by Buyer) must be commenced within one year from the date of tender of delivery by Cyrus Shank. The terms and conditions set forth above are part of every sale of Cyrus Shank's product(s). They may not be added to, modified, superseded, or otherwise altered, except by a written instrument signed by an authorized representative of Cyrus Shank. Please understand that by sending your purchase order or any other document for any product(s) offered for sale by Cyrus Shank, or by accepting delivery of such product(s), you agree to the terms and conditions above. Any different or additional terms and conditions in your acceptance of this offer are hereby objected to. These terms and conditions supersede all previous terms.

How to Make a Warranty Claim

  1. 1

    Contact Customer Service

    Contact Cyrus Shank to describe the issue and receive a Return Merchandise Authorization (RMA) number. Phone: (331) 212-5488. Email: Info@CyrusShank.com. Warranty claim valves may qualify for an emergency expedited replacement prior to a warranty settlement being made to keep your system running — inquire for more information.

  2. 2

    Mark the RMA Number on the Package

    The RMA number must be clearly written on the outside of the package. Products returned without an RMA number cannot be processed.

  3. 3

    Ship the Product to Cyrus Shank

    Return the product prepaid to Cyrus Shank, Aurora, IL Facility. Shipping costs for warranty returns are the responsibility of the purchaser unless otherwise agreed.

  4. 4

    Evaluation & Resolution

    Upon receipt we will evaluate the product and, if the defect is covered, replace and return it at no additional charge or provide a credit towards another product.

Customer Service

(331) 212-5488

Email

Info@CyrusShank.com
Cyrus Shank

Leading manufacturer of refrigeration valves and accessories — 100% American made since 1912

Products

  • Safety Relief Valves
  • Manifolds
  • Hand Valves
  • Pop Indicators
  • Dual Assemblies
  • Accessories

Applications

  • Commercial Refrigeration
  • Industrial HVAC
  • Cold Storage
  • OEM & Manufacturing

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