Cyrus Shank Co.
Return Policy
All returns require a Return Merchandise Authorization (RMA) number. Review the timelines and conditions below before initiating a return.
RMA Number Required
Valves needing to be returned must have an RMA number attached to the outside of the box. Returns received without a visible RMA number will not be accepted. Contact Customer Service at (331) 212-5488 or Info@CyrusShank.com to obtain your RMA number before shipping.
Return Windows & Restocking Fees
Within 30 days of shipment
Product must be in original, uninstalled condition with original packaging.
31–60 days of shipment
Product must be in original, uninstalled condition. Contact customer service before shipping.
After 60 days
Products are not eligible for return after 60 days from the original shipment date.
Credit will be issued only after Cyrus Shank receives the product within 45 days of the claim date.
Return Process — Step by Step
- 1
Request an RMA number
Contact Customer Service by phone at (331) 212-5488 or email Info@CyrusShank.com. Provide your original order number, the model number of the product being returned, and the reason for the return.
- 2
Label the outside of the box
Write or affix the RMA number clearly on the outside of the shipping carton. Do not write directly on the product packaging.
- 3
Ship the product prepaid
Return shipping is the responsibility of the customer unless the return is due to a Cyrus Shank error or a confirmed warranty defect. Ship to our Williamsport, PA facility.
- 4
Cyrus Shank receives and inspects
We will inspect the returned product to confirm condition and eligibility. You will be notified of the outcome and any applicable restocking fee before credit is applied.
- 5
Credit issued
Credit (minus any applicable restocking fee) will be applied to your account or payment method once the inspection is complete, provided the product is received within 45 days of claim date.
Non-Returnable Items
Products that have been installed, used, or placed in service
Products with broken or tampered set-pressure seals
Custom-manufactured or special-order products unless defective
Products that have been modified or altered
Products not in their original packaging
Shipping & Payment Terms
Standard shipping is via UPS Ground. All orders are subject to applicable shipping, freight, taxes, and processing charges. Shipping charges for ground service are determined using UPS standard rates. Additional shipping options are available upon request.
First three orders must be purchased by credit card for new customers. VISA, MasterCard, Discover, and American Express are accepted. Terms (due upon receipt of invoice) are available after the first three orders upon credit approval. Payment by check is also accepted.
To place an order, email your purchase order to Info@CyrusShank.com. An Order Acknowledgement will be sent by email to confirm your order.
Customer Service
(331) 212-5488Email Returns
Info@CyrusShank.com